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Consumer Affairs Victoria CAV is a government agency that protects and promotes the interests of consumers and is based in the Australian state of Victoria. It is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers , tenants , traders and landlords on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; and enforcing and ensuring compliance with consumer laws.
It is a business unit of the Department of Justice and Regulation. Consumer Affairs Victoria provides information and advice on issues including renting , buying and selling property, building , shopping , motor car trading, small businesses and clubs and not-for-profits.
It licenses or registers in conjunction with the Business Licensing Authority and regulates a range of occupations, including conveyancers, estate agents , motor car traders, owners corporation managers, sex work service providers, second-hand dealers and pawnbrokers. In , the State Government of Victoria established a Consumer Protection Council, the first government general consumer body established in Australia .
The Consumer Protection Council was established essentially to consider issues and to advise the Government. The Council was not formally set up to handle complaints, but this became a dominant part of its work.
New legislation in also established a Ministry of Consumer Affairs tied to the Department of Labour and Industry. They were substantially cut by the Kennett Government and the Ministry was abolished and absorbed into a new Department of Justice. The Consumer Affairs Victoria vision is "informed and responsible consumers and traders, who know their rights and responsibilities"  Its goals are:.
These are firstly to advise the government on the consumer policy framework and to manage the legislative and non-legislative program related to this framework. Secondly, Consumer Affairs is a significant regulator of industry conduct, monitors entry regulation in some industries, and manages guarantee funds covering residential tenancies, property services and motor car trading. Thirdly, Consumer Affairs is a major service provider of information, advice, education, complaint-handling primarily through the provision of third party conciliation and mediation services and licensing services.
The functions of the Director include:. There are a number of related bodies within the Consumer Affairs portfolio, each established under separate legislation, but with administrative support provided by Consumer Affairs Victoria.
The Estate Agents Council - established under the Estate Agents Act  the Council is a ministerial advisory body, that monitors the industry and advises the Minister, in order to promote appropriate standards of conduct and competency in the real estate industry and to protect the interests of the public using real estate services.
Sex Work Ministerial Advisory Committee - established under the Prostitution Control Act  the Committee is a ministerial advisory body that advises the Minister on issues relating to the regulation and control of the prostitution industry in Victoria. Residential Tenancies Bond Authority - established under the Residential Tenancies Act  the Authority collects, holds and disburses all Victorian residential tenancy bonds. From Wikipedia, the free encyclopedia.
Retrieved on 28 March Published by the Victorian Department of Justice, October , p 5. Retrieved from " https: Government agencies of Victoria Australia Consumer protection in Australia. Webarchive template wayback links. Views Read Edit View history.