Consumer Affairs Victoria

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Renting, buying and selling property, building and renovating, owners corporations, retirement villages. Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising. Buying and selling new and used cars, pricing, cooling-off fair trading victoria real estate, warranties, leasing, trade-ins, auctions. Apply for, renew, update and cancel a licence or registration, lodge an annual statement, legal responsibilities.

Register, update, manage, or search for an incorporated association, fundraiser, or patriotic fund. Forms and publications, legislation, languages, business, teacher, Koori and disability resources, advice in a disaster. To make a single or bulk order of our renting publications and forms, please download and complete our Renting publications and forms order Word, KB.

Estate agent - company licence application myCAV. Estate agents fair trading victoria real estate individual licence application myCAV. Director approved form for use in agency authority - estimated selling price Word, 73KB. Notify client of where complaints about commission or expenses can be made included in agency authority. Director approved form for use in agency authority - notice of commission sharing Word, 79KB. Director approved form for use in agency authority - rebate statement Word, KB.

Director approved form for use in agency authority - rebate statement - no rebate will be received Word, 75KB. Notify us that you did not receive or hold trust money in your trust account during an audit period. Disclosure of conflict of interest to vendor Word, 99KB. Provide purchaser with details of financial performance over the last two years of a small business for sale. Statement by a vendor of small business Section 52 Word, KB.

Sample estate agency complaint handling and dispute resolution policy Word, 42KB. Sample contract of sale of real estate Word, KB. Sample contract of sale of business Word, KB. Skip to content Skip to main navigation Skip to footer. Your rights and responsibilities Menu options for Consumer Affairs Victoria Housing Renting, buying and selling property, building and renovating, owners corporations, retirement villages.

Fees and forms - estate agents. Skip fair trading victoria real estate and sharing tools Listen. Licensing fees and forms Agency authority forms Trust account forms Other forms To make a single or bulk order of our renting publications and forms, please download and complete our Renting publications and forms order Word, KB. The table below sets out fees for fair trading victoria real estate financial year. These fees will increase for applications lodged from 1 July onwards. Learn about opening, operating and closing estate agent trust accounts Understand estate agent professional conduct obligations Learn about running the day-to-day operations of an estate agency To keep up to date fair trading victoria real estate industry news, subscribe to our Real estate updates Follow us on social media.

Create a myCAV account to apply for a licence, lodge an annual statement or change licence details. Create or sign-in to your myCAV account. Lodge annual statement and fee. Estate agents - lodge annual statement myCAV. Apply for a company licence. Apply for an individual licence. Estate agents - change of details myCAV. Notify of any changes to licence details. Consent to national criminal history and other record checks Word, KB. Permission application - estate agents Word, KB.

Required whenever an agent's representative is hired. Declaration of eligibility to be employed as an agent's representative Word, KB. Provide written authority to an agent's representative or estate agent employed by another estate agency business for employer records only.

Authority to perform the duties of an estate agent Word, KB. Apply for approval for an estate agent or agent's representative to temporarily manage an office fair trading victoria real estate a licensee, officer in effective control or branch manager will be absent for more than 30 days.

Estate agents application for short-term manager approval Word, KB. Application to manage a different branch fair trading victoria real estate Word, KB. Provide written fair trading victoria real estate to an agent's representative or estate agent employed by another estate agency business.

Notify client of estimated selling price included in agency authority. Notify client of any fair trading victoria real estate or discounts you will receive included in agency authority. Notify client of you not being entitled to a rebate included in agency authority. Independent assurance report to the licensed estate agent Word, KB. Application to vary trust account audit date Word, KB. Disclose to vendor any conflict of interest.

Create a complaint handling and dispute resolution policy. Create a contract of sale of real estate. Create a contract of sale of business.

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Consumer Affairs Victoria CAV is a government agency that protects and promotes the interests of consumers and is based in the Australian state of Victoria. It is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers , tenants , traders and landlords on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; and enforcing and ensuring compliance with consumer laws.

It is a business unit of the Department of Justice and Regulation. Consumer Affairs Victoria provides information and advice on issues including renting , buying and selling property, building , shopping , motor car trading, small businesses and clubs and not-for-profits.

It licenses or registers in conjunction with the Business Licensing Authority and regulates a range of occupations, including conveyancers, estate agents , motor car traders, owners corporation managers, sex work service providers, second-hand dealers and pawnbrokers. In , the State Government of Victoria established a Consumer Protection Council, the first government general consumer body established in Australia [1].

The Consumer Protection Council was established essentially to consider issues and to advise the Government. The Council was not formally set up to handle complaints, but this became a dominant part of its work.

New legislation in also established a Ministry of Consumer Affairs tied to the Department of Labour and Industry. They were substantially cut by the Kennett Government and the Ministry was abolished and absorbed into a new Department of Justice. The Consumer Affairs Victoria vision is "informed and responsible consumers and traders, who know their rights and responsibilities" [2] Its goals are:.

These are firstly to advise the government on the consumer policy framework and to manage the legislative and non-legislative program related to this framework. Secondly, Consumer Affairs is a significant regulator of industry conduct, monitors entry regulation in some industries, and manages guarantee funds covering residential tenancies, property services and motor car trading. Thirdly, Consumer Affairs is a major service provider of information, advice, education, complaint-handling primarily through the provision of third party conciliation and mediation services and licensing services.

The functions of the Director include:. There are a number of related bodies within the Consumer Affairs portfolio, each established under separate legislation, but with administrative support provided by Consumer Affairs Victoria.

The Estate Agents Council - established under the Estate Agents Act [5] the Council is a ministerial advisory body, that monitors the industry and advises the Minister, in order to promote appropriate standards of conduct and competency in the real estate industry and to protect the interests of the public using real estate services.

Sex Work Ministerial Advisory Committee - established under the Prostitution Control Act [7] the Committee is a ministerial advisory body that advises the Minister on issues relating to the regulation and control of the prostitution industry in Victoria. Residential Tenancies Bond Authority - established under the Residential Tenancies Act [8] the Authority collects, holds and disburses all Victorian residential tenancy bonds. From Wikipedia, the free encyclopedia.

Retrieved on 28 March Published by the Victorian Department of Justice, October , p 5. Retrieved from " https: Government agencies of Victoria Australia Consumer protection in Australia. Webarchive template wayback links. Views Read Edit View history.

This page was last edited on 12 August , at By using this site, you agree to the Terms of Use and Privacy Policy.